Retention · Jul 20, 2026
Retention is a growth channel
Acquisition gets the meeting. Retention pays the bill. Here's how we build the CRM engine that turns one purchase into five.
Systems, spend, and the question "how would we know if it worked?" A decade-plus of running growth inside businesses — not just advising from outside them.
Acquisition gets the meeting. Retention pays the bill. Here's how we build the CRM engine that turns one purchase into five.
A new studio. Not new to this. Here's the operating principle behind everything we build.